Fairfax Alcohol Safety Action Program (ASAP) Practice Exam

When a case is assigned to a case manager, do the client and case manager receive an alert?

1. Yes, they both receive an alert

2. No, they do not receive an alert

3. Only the case manager receives an alert

4. Only the client receives an alert

The correct answer is: No, they do not receive an alert

When a case is assigned to a case manager, it is important to understand the communication protocol in place within the context of case management. In this scenario, the correct choice indicates that neither the client nor the case manager receives an alert upon assignment. This means that the system may not be designed to automatically notify either party, which could imply a need for them to be proactive in checking for updates or statuses related to the case. Such a lack of alerts underscores the importance of direct communication between the case manager and the client to ensure that both parties are informed about the case's progression, responsibilities, and any necessary actions that need to be undertaken. This approach can encourage a more engaged relationship, where the client is motivated to inquire about their case status or follow up on discussions with the case manager. Understanding this framework reveals how the case management process is structured and emphasizes the responsibilities of each party involved.